Frequently Asked Questions
Everything you need to know about your V12 Outdoor shopping experience.
What is your shipping policy for domestic orders?
We offer standard shipping on all domestic orders, with delivery typically taking 3-5 business days. Express shipping options are available at checkout for those who need their outdoor gear sooner.
How do I initiate a return or exchange?
If your purchase isn't the perfect fit, you can return unworn items with original tags within 30 days of delivery. Simply visit our online portal to generate a prepaid return label.
Are your outdoor apparel items weather-resistant?
Yes, our collections are specifically curated for durability and performance. Most of our jackets and trousers feature DWR (Durable Water Repellent) coatings or waterproof membranes.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track the status of my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.
Do you offer international shipping?
Yes, V12 Outdoor ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated during the checkout process.